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How do I get my Scorbitz to communicate and APP to update?

Let’s start by verifying power at your Scorebitz Scoreboard Gateway.  You should observe a red led that indicates incoming power.

When your signal path has been established you should verify you have data transmission by observing the RJ45 port.  If it is on solid on the left indicator the connection is good.  Two short flashes in rhythm on the right indicator means the server is not connected. Rapid succession of flashing on the right indicator indicates the Scorbitz server is connected.

If your venue has the ssg serial number and it is transmitting you will see it here:

The following link is to the Scorbitz manual.