Support FAQs

Here is a video found on YouTube that will help you. I wouldn’t use an application fluid with it if it’s an ADL sign (translucent). https://www.youtube.com/watch?v=RSVk0C_NLpc

For removal you just peel the old vinyl off, and clean off any sticky residue that’s left on the sign with alcohol.

The digits are conformal coated and used in our permanent outdoor scoreboard product. The outdoor scoreboard has drain holes so that condensation or seepage will not pool and are designed to be outside in all weather conditions.  We have continuously improved our conformal coating process over the last 10 years, all of our outdoor products are designed and tested to ASCE-7-16 specifications up to and exceeding 180mph, sustained wind loads.

The digits are conformal coated and the same that is used in our permanent outdoor scoreboard product. The unit does not have drain holes so if you left it out all season it could eventually fill up. The battery is designed to be quickly swapped out when it’s charged (Like a cordless drill for example). While its connections are gold plated, just like our permanent outdoor Scoreboards, they aren’t watertight so in a pouring or driving rain they could get wet. As long as it’s sitting upright it’s less likely. A few exposures like this isn’t going to hurt it, but if you put it up wet recurrently, eventually it’s going to damage it.

Nevco uses Matthews paint exclusively on all painted surfaces.  (MAP® Matthews Acrylic Polyurethane: An ultraviolet inhibited aliphatic, acrylic polyurethane system engineered for extreme color and gloss retention. Lead and heavy metal free)

We recommend you follow the link provided below to determine the substrate preparation methods recommended by Matthews.

https://docs.matthewspaint.info/substrate-application-guide/matthews-paint-substrate-guide.pdf

To locate the closest Matthews distributor for quotation and additional tech data follow this link to determine the best approach to changing the color.

Wind loading figured at Exposure “C” – Open terrain with scattered obstructions having heights generally less than 30 feet. This category includes flat open country, grasslands, and all water surfaces in hurricane prone areas.

Wind loading figured at Exposure “B” – Urban and suburban areas, wooded areas, or other terrain with numerous closely spaced obstructions having the size of single-family dwellings or larger. These areas prevail in the upwind direction for a distance of 2600 feet or 20 times the structure height, whichever is greater.

There is no requirement to use a protective cover over the LED panels.  If you are experiencing unusual or aggressive impact, we can offer you a protective Lexan sheet that will help. Unfortunately, the sheet can cause potential glare when viewed from extreme angles.

Our LED panels are manufactured with a durable GE fiber reinforced plastic housing and LED mask connected to the table with (4) steel quarter turn positive locking latches and fortified with a braced LED cartridge housed in a heavy gauged steel frame. We test the face of the display for impact with 40mph+ basketballs. Any deformation of metals or loss of LED’s constitutes a failure.

Simply follow these instructions
[Instructions](https://nevcodocs.s3.amazonaws.com/Accessories/ST_Cartridge_Upgrade_DWG-0776.pdf)
Or watch this video:
[Cartridge Upgrade Video](https://youtu.be/9OfUf0Sxiv8)

Nevco recommends following CDC guidelines for high touch surfaces. Clean between changes in operators.

1. There is no need to remove the button overlay as the ink is UV cure, impervious to disinfecting chemicals, and actually printed on the opposite side showing through the clear Lexan. Additionally the top side of this surface is part of what we wish to clean.

2. Use a disinfecting wipe from the EPA List N of approved products:

List N

3. Wipe all surfaces below the display, first in a horizontal and then in a vertical direction. Include the overlay surface, the rubberized button keypad, and portions of the case below the buttons where a user will rest their palms or handle the control. Wipe all surfaces of the hand-held control(s). Avoid pressing in on the red display area.

4. For the MPCX2 product, wipe any and all outside surfaces.

5. Wipe the handle area of the control carrying case.

6. Only a single wipe should be necessary, dispose of properly.

Call the Service Dept., we can assist with phone service at no cost. Commonly the technicians can troubleshoot over the phone and will recommend follow up actions to resolve your issue. If you know the item you need to purchase and do not need technical direction, call Service Sales at 800-851-4040 ext 7139 directly to purchase parts.

We have service technicians standing by from 7am until 5pm Central time. Call 800-851-4040 or 618-664-0360 and select option 2 (Service) to be connected. There are 4 extensions if you want to advance through the phone system options directly to technical service. (7142, 7143, 7145, 7184)

In the event you need to send an item in for evaluation or repair, please send it with a note defining the issue to the following address. Please note any specific shipping or handling requirement to include the return ship-to address and contact information.

Nevco Service Department
301 East Harris Avenue
Greenville, IL 62246

INSTALL THE RECEIVER IN THE SUPPLIED CUTOUT ON THE FACE OF THE SCOREBOARD AND DISCARD THE BLANK COVER PANEL.

TYPICALLY THE RECEIVER IS PLACED ON THE TOP OF THE SCOREBOARD AND PLUGGED INTO THE RECEPTACLE PROVIDED.