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Frequently Asked Questions (FAQ)
General > LED Message Centers > Service
Nevco’s Guarantee is for a full 5 years and covers both Parts and Labor.
Nevco accepts VISA, Master Card and American Express credit cards.
It is short for “light-emitting diode”. These tiny lamps contain semi-conductor chips that are used to create a wide array of colors, including red, green, blue, yellow and any combination of the colors.
A 5-year in-house parts and service guarantee is standard. This includes the replacement or repair of any defective parts and components. For wireless components, a 2-year guarantee applies.
Yes. Please contact the Nevco Sales department for this information. (U.S. and Canada: 1-800-851-4040 / International: 1-618-664-0360)
They are very energy efficient, long lasting, provide high resolution, better clarity and require little maintenance. Nevco's LED segments are also covered by our five-year guarantee.
Compared to incandescent light bulbs, LED’s can cut electricity costs by up to 95%.
LED’s may last up to ten years but may vary with usage. With their longer life, LED’s require minimal maintenance when compared with incandescent displays. The energy efficiency and reduced maintenance required combine to lower the costs of an LED display versus an incandescent display over the life of the product.
A "Dealer Locator" button is located on the Home page of our website. After clicking on the button and entering your information, the contact information for your local Nevco Sales Representative will be displayed onscreen. You can also contact our corporate office to receive the contact information for your Sales Representative (US & Canada Customers: 1-800-851-4040 International Customers: 1-618-664-0360 e-mail: sales@nevco.com).
At this time, Nevco does not offer any financing options. However, some Schools may qualify for free equipment through our partnership with Sports Image. For more information, please contact your Sales Rep or review the “Programs” area of our website.
The distance (measured in millimeters) from the center of one pixel to the center of the next adjacent pixel. It is also known as “Center-to-Center Spacing”.
LED light intensity is usually measured in millicandella (MCD) or in (NITS). Each millicandella is the brightness of 1/1000 of candlelight. Nits are measured from the direct surface of the display which is brighter than candela measurement. An analogy would be to think of a light bulb and a wall. You can look directly at the light bulb (very bright - NITS) or look at the light reflected from the wall (less bright - MCD). The direct measurement is analogous to nits…the brightness from the wall is the candela.
Line matrix means that there is a separation between the rows of text, making it permanently one character size. Full matrix means there is no separator between the rows so you will be able to create more than one size of characters and also combine rows.
We feature 2 different types of communication that can be used, depending on your needs and the application. These options are the “RF Wireless Modem” and the “Fiber Optic Modem”. All displays are programmed using simple windows-based software from your everyday PC. This software is used to create text and animation designs with an array of options.
All languages can be displayed in graphic mode.
Our wireless RF modems can be used to program message centers without running any cables or wires.
The process is simple. Every display is equipped with standard mounting, holding rings and a detailed set of installation instructions.
We offer a 5-year in-house parts and service guarantee. This includes the replacement or repair of any defective parts and components.
Normal lead times for LED Message Centers are from 8-12 weeks. The lead time may vary based on availability and dimensions. When the desired display is one of our in-stock items, lead times are reduced significantly.
An existing data cable can be used, with the following exceptions. To prevent interference, the data cable cannot be in the same conduit as the power cable/line. Coaxial cables are not compatible with our Message Centers and cannot be used.
The Nevco 16mm Monochrome and Full Color models are viewable within 140 degrees (horizontal) and 60 degrees (vertical).
It is a complete dot (point of light) formed by various numbers of LED lamps. Pixels have different sizes, shapes, LED configurations and types.
Check to make sure the scoreboard has power. Check all connections at the module location inside the scoreboard. Push each one in to ensure a good connection. Check to make sure the control is plugged into power, turned on using the on/off switch located on the right side of the control and the control cable is connected, if using a wired system. Take the control and 25’ control cable to the scoreboard; plug the control cable directly into the module inside the scoreboard. This bypasses the coax running from the scoreboard to the control location.
Check the Overlay and Model Code being used. Verify that the Model Code entered is correct.
The hand-held switch (TCS-1 or TCS-5) has probably failed. You may return the defective switch for repair. New switches may be purchased from Nevco. The MPC-4, MPC-5 and MPCW-6 controls have an Alternate Time Switch built into the control and may be used in emergency situations.
Yes. It is critical you use RG58/U coaxial cable. Different coax has a different impedance level. All of our electronics are matched to the impedance level of RG58/U. Using different coax creates a mismatch and will interfere with the signal going from the control to the scoreboard.
Bilingual services are available at Nevco Canada, 800-461-8550. Trained technicians can assist you with your concerns in either French or English.
The MPCW-6 wireless control system is compatible with all Nevco scoreboard models. The MPCHA hand-held wireless control is compatible with the 2-EM-3 modules only. Check with the Nevco Service Department for details. Controls and receivers may be purchased separately from the Service Department.
The MPCW-6 wireless control system has a maximum range of 1000 feet. The MPCHA hand-held wireless control has a maximum range of 600 feet.
A component probably has failed inside the scoreboard electronics, or module. Please call Nevco and speak with a technician.
Nevco offers a full 5-Year Guarantee on both parts and labor. Call the Nevco Service Department for help with troubleshooting the exact problem. Defective parts may be returned to Nevco for replacement or repair at no cost other than return shipping. Nevco provides a “24 hour turn around”. The defective part will be repaired and shipped back to you the next business day. Fast and efficient service is available to all Nevco customers.
Check the control cable on the back of the control. Move the connector back and forth; if the scoreboard stays on there is a loose connection. The control cable will need to be replaced; please contact Nevco for a new control cable. Field installable connectors are also available from Nevco.
Modules are tested before leaving the service department. Please call Nevco and speak with a technician to troubleshoot other possibilities.
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